Terms and Conditions

SECURING YOUR ORDER

To secure your order please complete the booking form via the link supplied in your quotation and send your (non-returnable) order deposit via bank transfer or cheque. Payment details are supplied in your quotation. Cash is also acceptable if delivered in person at a pre-arranged time. Unfortunately it is not currently possible to make payments by credit or debit card. A receipt for your deposit will be sent to you once cleared payment is received. Please note that order deposits are non-refundable. Your deposit will be deducted from the total cost of the cake and a final invoice will be sent to you approximately fourteen days before delivery. Final, cleared payment should be made no later than 7 days before delivery. Failure to make payment by the date it is required may result in non delivery of your cake. Only in exceptional circumstances will cash on delivery be accepted as payment.


CHANGING YOUR ORDER

Sandra Monger Cake Design understands that it may be necessary to change the date, venue, size, flavour and decoration of your wedding cake order and will make every reasonable effort to accommodate this. If you need to change your order in any way please speak to Sandra Monger Cake Design as soon as possible. If you need to change the date that your cake is required, please be aware that Sandra Monger Cake Design is under no obligation to supply the ordered cake on the amended date.

CANCELLATION BY YOU

If you cancel your wedding cake order please be aware that your order deposit and payments made for any specified service made in advance of your order are non-returnable. If you cancel your wedding cake order less than seven days before the delivery date, Sandra Monger Cake Design reserves the right to retain payments made or to present an invoice for the full cost of the order.

CANCELLATION BY SANDRA MONGER CAKE DESIGN

As a customer your satisfaction is of the highest priority and Sandra Monger Cake Design will make every reasonable effort to fulfil your order to the highest possible standards. However in the unlikely event that it is cancelled due to unforeseeable circumstances at any time up to and including the specified delivery date you will receive a refund of made payments up to, but no more than the quoted value of the cake.

DELIVERY

Free Delivery

Sandra Monger Cake Design offers free daytime delivery in and around Bath and to selected venues in the surrounding areas. For other venues in other areas, or if local delivery and set up is required at a specific time (i.e. between ceremony and reception) or after 5pm in summer or 2.30pm in winter, a charge may be payable.

Delivery Times

Sandra Monger Cake Design will make every reasonable effort to deliver and set up your cake on the date and at the time that it is required. Delivery will be made by Sandra or in certain circumstances by a fully competent member of Sandra's specialist cake team. In certain circumstances delivery may be made in advance and prepared by Sandra or her team for presentation and service by the venue on the date required.

Unforeseen Circumstances

Sandra Monger Cake Design understands just how important your wedding cake is and will make every reasonable effort to deliver your cake on the date and at the time that it is required. However in exceptional circumstances including, but not limited to, sudden illness, accident, adverse weather conditions, traffic delay and diversions, mechanical failure or other factors commonly associated with Force Majeure delivery may be delayed or prevented. In all such cases Sandra Monger Cake Design will only be liable up to the quoted value of the cake.

Failure of Venue

Where delivery and set up, is delayed, impeded, prevented or affected in any adverse way by the failure of a venue to provide adequate, appropriate and safe access and a safe and appropriate working environment within a permanent or temporary venue building and its curtilage, Sandra Monger reserves the right to cancel or amend your order with full retention of payment. A charge may be made for any additional work required if an order is amended due to such circumstances for which a cash payment may be required..

Failure of a Supplier not engaged by Sandra Monger Cakes

Sandra Monger Cake Design strives at all times to maintain the highest professional standards and will always seek to work closely with other wedding suppliers to ensure that your wedding celebration is perfect. However in the event of the failure of venue or a supplier engaged by a third party or customer to act according to appropriate professional standards or to adequately provide a service, product or item relevant to the delivery, set up and service of the cake Sandra Monger Cake Design will not be held liable and will reserve the right to take necessary remedial action even if this impacts upon the structure, size, design or nature of the cake or to cancel delivery and set up. In such cases Sandra Monger Cake design will reserve the right retain all payments made and in cases where remedial action has required additional work, equipment, ingredients or parts, will reserve the right to make additional charges for which a cash payment may be required.

Tenure and Service

Once your cake has been delivered and set up Sandra Monger Cake Design, or where delivery has been made in advance for presentation and service by the venue on the date required, stored in an appropriate manner and place, ownership of the cake will transfer to the customer and responsibility to the venue.

After this point Sandra Monger Cake Design will not be liable for any damage or adverse change to the condition of the cake arising from environmental conditions within a permanent or temporary venue building or its curtilage, including but not limited to extremes of temperature or humidity, the actions of wild or domestic animals or the failure of fixtures, fittings and furniture. In addition Sandra Monger Cake Design will not be liable for any damage or adverse change to the condition of the cake arising from the actions of venue staff, suppliers, guests or any third party

Upon delivery of your cake, the venue and/or customer will be supplied with a set of cake instructions concerning the nature of any non edible decorative or structural items used in the cake, the cake flavours and order of tiers and number of portions. Please refer to the portion guide. Sandra Monger Cake Design will accept no liability for any damage, injury or loss resulting from the failure of a venue to remove the stated non edible decorative and/or structural items upon service or from the failure of a venue or third party to portion and serve the cake in accordance with the supplied instructions.

PRIVACY AND COOKIES

This website, Sandra Monger Cake Design is owned and operated by Sandra Monger.

This privacy policy sets out how Sandra Monger Cake Design uses and protects any information that you give when you use this website.

Sandra Monger Cake Design is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this site, you can be assured that it will only be used in accordance with this privacy statement.

Sandra Monger Cake Design may change this policy from time to time by updating this page. You should check the information to ensure that you are happy with any changes. This policy is effective from 31st July 2014.

What we Collect

We may collect information from you through this website including but not limited to your name and your contact information, including email address.

What we do with the Information

We require this information to understand your needs, reply to your enquiries and provide you with a professional service.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable, physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and allows the website to be improved and tailored to users' needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your brower settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website contains links to other websites of interest. However, once you have used these links and leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which your provide whilst visiting these sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

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