SECURING YOUR ORDER

To secure your order please complete the booking form via the link supplied in your quotation and send your (non-returnable) order deposit via bank transfer or cheque. Payment details are supplied in your quotation. Cash is also acceptable if delivered in person at a pre-arranged time. Unfortunately it is not currently possible to make payments by credit or debit card. A receipt for your deposit will be sent to you by email once cleared payment is received. Please note that order deposits are non-refundable.

Your deposit will be deducted from the total cost of the cake and a final invoice will be sent to you approximately fourteen days before delivery or collection. Final cleared payment should be made no later than 7 days before delivery or collection. Failure to make payment by the date it is required may result in non delivery of your cake. Only in exceptional circumstances will cash on delivery or collection be accepted as payment.

You are welcome to make final payment at any time after the initial deposit has been paid. However please be aware that the initial deposit sum remains non refundable and after final payment has been made a cancellation fee of 10 per cent of the quoted value of the cake plus fees for any additional services will be deducted from the final refund. Refunds may be made by cheque or bank transfer and may take up to 28 days to arrive.

CHANGING YOUR ORDER

Sandra Monger Cake Design understands that it may be necessary to change the date, venue, size, flavour and decoration of your cake order and will make every reasonable effort to accommodate this. If you need to change your order in any way please speak to Sandra Monger Cake Design as soon as possible. If you need to change the date that your cake is required, please be aware that Sandra Monger Cake Design is under no obligation to supply the ordered cake on the amended date and reserves the right to treat such changes as a cancellation by you, the client. Please be aware that changes to your order involving a reduction in cost may be subject to an administration fee equal to 10 percent of the value of the original quote plus any relevant redesign and service fees.

CANCELLATION BY YOU

If you cancel your wedding cake order please be aware that your order deposit and payments made for any specified service made in advance of your order are non-returnable. If you cancel your wedding cake order less than seven days before the delivery date, Sandra Monger Cake Design reserves the right to retain all payments made or to present an invoice for the full cost of the order.

CANCELLATION BY SANDRA MONGER CAKE DESIGN

As a customer your satisfaction is of the highest priority and Sandra Monger Cake Design will make every reasonable effort to fulfil your order to the highest possible standards. However in the unlikely event that it is cancelled due to unforeseen circumstances at any time up to and including the specified delivery date you will receive a refund of made payments up to, but no more than the quoted value of the cake.

Sandra Monger Cake Design reserves the right and sole discretion to cancel any agreement or contract if new information, failure to cooperate, missed appointments, unreasonable behaviour or requests or any other factors detrimental to its business or reputation arise between the acceptance of contract and final delivery or collection. In such cases a refund will be made of the initial deposit and subsequent payments minus charges for supplied services and products.

DELIVERY AND SET UP

Free Delivery

Sandra Monger Cake Design offers free daytime delivery for wedding cakes in and around Bath and to selected venues in the surrounding areas subject to availability, cake type and design.  For other venues in other areas, or if local delivery and set up is required at a specific time (i.e. between ceremony and reception) or after 5pm in summer or 2.30pm in winter, a charge may be payable.  Delivery fees will be determined by factors including but not limited to date, required delivery time, location of venue, and structure, design, flavour and decoration of the cake. Please ask for further details if required.

Delivery Times

Sandra Monger Cake Design will make every reasonable effort to deliver and set up your cake on the date and at the time that it is required. Delivery will be made by Sandra or in certain circumstances by a fully competent member of Sandra's specialist cake team. In certain circumstances delivery may be made in advance and the cake prepared by Sandra or her team for presentation and service by the venue on the date required.

Unforeseen Circumstances

Sandra Monger Cake Design understands just how important your order is and will make every reasonable effort to deliver your cake on the date and at the time that it is required. However in exceptional circumstances including, but not limited to, sudden illness, accident, adverse weather conditions, traffic delay and diversion, mechanical failure or other factors beyond the control of Sandra Monger Cake Design or commonly associated with Force Majeure, delivery may be delayed or prevented. Where delivery is prevented Sandra Monger Cake Design will only be liable up to the quoted value of the cake. Where delivery has been delayed Sandra Monger Cake Design will only be liable up to the value of the quoted delivery price. Sandra Monger Cake Design accepts no liability for any emotional, physical or financial distress or loss resulting from prevented or delayed delivery.

Failure of a venue

Where delivery and set up, is delayed, impeded, prevented or affected in any adverse way by the failure of a venue to provide adequate, appropriate and safe access and a safe and appropriate working environment within a permanent or temporary venue building and its curtilage, Sandra Monger Cake Design reserves the right to cancel or amend your order with full retention of payment. A charge may be made for any remedial work required if an order is amended due to such circumstances for which an immediate cash payment may be required.

Failure of a Supplier not engaged by Sandra Monger Cake Design

Sandra Monger Cake Design strives at all times to maintain the highest professional standards and will always seek to work closely with other wedding suppliers to ensure that your wedding celebration is perfect. However in the event of the failure of a venue or a supplier engaged by a third party or customer to act according to appropriate professional standards or to adequately provide a service, product or item relevant to the delivery, set up and service of the cake Sandra Monger Cake Design will not be held liable and reserves the right to take necessary remedial action even if this impacts upon the structure, size, design or nature of the cake or to cancel delivery and set up. In such cases Sandra Monger Cake design will reserve the right retain all payments made and in cases where remedial action has required additional work, equipment, ingredients or parts, will reserve the right to make additional charges for which an immediate cash payment may be required.

Items Supplied by Customers, Suppliers or Third Parties
Fresh Flowers

Sandra Monger Cake Design is happy to decorate your cake with fresh flowers if they are supplied by your florist. In some cases a flower arrangement fee will be applied depending on flower type, quantity and nature of decoration. Please be aware that responsibility for any food safety issues related to the use of fresh flowers rests solely with the florist and that Sandra Monger Cake Design accepts no liability for any adverse changes to the flavour, quality, structure, decoration and finish of a cake resulting from their use. Customers should obtain a notice of safety from their florist regarding natural toxins and poison as well as the use and presence of insecticides, pesticides or growth products. Sandra Monger Cake Design reserves the right to not decorate a cake with fresh flowers if they are not readily available at a venue, not supplied as agreed, are in an unsatisfactory condition or if there is any doubt as to their safety.

Sandra Monger Cake Design strongly recommends that florists or any third party are not engaged to decorate any supplied cake and in such cases accepts no liability for any adverse changes to flavour, quality, structure, decoration or finish.

Sandra Monger Cake Design is happy to liaise with your florist if you require your cake to be decorated with fresh flowers. Please instruct your florist to be available and amenable (please see section on Failure of a Supplier not engaged by Sandra Monger Cake Design). Where delivery is free of charge Sandra Monger Cake Design is under no obligation to change scheduled delivery times to coincide with a third party supplier. A delivery fee will be applicable where delivery time is required to coincide with florist set up time.

Miscellaneous Decorative and Structural Items

Sandra Monger Cake Design is happy to decorate your cake with customer supplied items such as cake toppers and laser cut signs if they are readily available at a venue or supplied in advance in appropriate packaging. Details relating to size, weight and material must be supplied in advance for items left at venues. A storage and transportation fee may be applicable for certain items supplied in advance, depending on type, size and storage requirements. Please ask for further details if required. In all such cases Sandra Monger Cake Design accepts no responsibility for the condition, failure or degradation of such items. Please be aware that responsibility for any food safety issues related to the use of such items rests solely with the customer and that Sandra Monger Cake Design accepts no liability for any for any adverse changes to the flavour, quality, structure, decoration, and finish of a cake resulting from their use. Sandra Monger Cake Design reserves the right and sole discretion to not use supplied decorative items or to modify them without notification so that they are fit for purpose and will not be held liable for any emotional, physical or financial distress or loss resulting from such decisions.

Sandra Monger Cake Design is under no obligation to use any decorative items left at a venue where no prior instruction has been given.

Cake Stands

Sandra Monger Cake Design is happy to use customer supplied cake stands if they are readily available at a venue or supplied in advance in appropriate packaging. For stands supplied in advance a storage and transportation fee may be applicable. Please ask for details if required. Please be aware that Sandra Monger Cake Design reserves the right to not use such items if they are found to be unfit for purpose in any way and accepts no liability for their inadequacy or failure and any changes to the flavour, quality, structure, decoration, and finish of a cake resulting from their use.

Sandra Monger Cake Design is happy to use cake stands supplied by venues but reserves the right to not use such items if they are found to be unfit for purpose in any way and accepts no liability for their inadequacy or failure and any changes to the flavour, quality, structure, decoration, and finish of a cake resulting from their use.

TENURE AND SERVICE

Once your cake has been delivered and set up, or where delivery has been made in advance and the cake stored in an appropriate manner and place for presentation and service by the venue on the date required, ownership of the cake will transfer to the customer and responsibility to the venue.

After this point Sandra Monger Cake Design will not be liable for any damage or adverse change to the condition of the cake arising from environmental conditions within a permanent or temporary venue building or its curtilage, including but not limited to sunlight, extremes of temperature or humidity, the actions of wild or domestic animals or the failure of fixtures, fittings and furniture. Sandra Monger Cake Design is happy to advise on the location and positioning of a cake within a venue.

After a cake has been set up in position, Sandra Monger Cake Design is under no obligation to move the cake to another location. In addition Sandra Monger Cake Design will not be liable for any damage or adverse change to the condition of the cake arising from the actions of venue staff, suppliers, guests or any third party.

Upon delivery of your cake, the venue and/or customer will be supplied with a set of cake instructions concerning the nature of any non edible decorative or structural items used in the cake, the cake flavours and order of tiers and number of portions. Please refer to the portion guide. Sandra Monger Cake Design will accept no liability for any damage, injury or loss resulting from the failure of a venue to remove the stated non edible decorative and/or structural items upon service or from the failure of a venue or third party to portion and serve the cake in accordance with the supplied instructions.

COMPLAINTS

In the unlikely event that you should wish to complain about any aspect of the service provided by Sandra Monger Cake Design please describe the full nature of your complaint by email as soon as possible. In cases where investigation and examination of cakes or parts of cakes is required, at least 75 per cent of the uneaten cake must be returned no later than 24 hours after delivery. In such cases all cakes must be stored and transported correctly and appropriately prior to their return. Sandra Monger Cake Design will not accept any liability for any reduction in quality or adverse changes arising from the environmental conditions within a venue, the actions of venue staff, suppliers, guests or any third party or the actions of wild or domestic animals or the failure of fixtures, fittings and furniture. Full or partial refunds will only be made in exceptional circumstances and will be at the sole discretion of Sandra Monger Cake Design.

MARKETING

Sandra Monger Cake Design reserves the right to take photographs of any supplied cake for marketing purposes or publication.

ALLERGY ADVICE

Sandra's cakes are prepared in a kitchen where celery, gluten, lupin, milk, mustard, nuts, peanuts, sesame, soya, sulphur dioxide, crustaceans, fish, molluscs are used, have been used or where traces may be present. Whilst every reasonable effort is made to reduce the risks of cross contamination Sandra Monger Cake Design cannot guarantee that traces of any of the items on the above list will not be present.

PRIVACY AND COOKIES

This website, Sandra Monger Cake Design is owned and operated by Sandra Monger.

This privacy policy sets out how Sandra Monger Cake Design uses and protects any information that you give when you use this website.

Sandra Monger Cake Design is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this site, you can be assured that it will only be used in accordance with this privacy statement.

Sandra Monger Cake Design may change this policy from time to time by updating this page. You should check the information to ensure that you are happy with any changes. This policy is effective from 31st July 2014.

What we Collect

We may collect information from you through this website including but not limited to your name and your contact information, including email address.

What we do with the Information

We require this information to understand your needs, reply to your enquiries and provide you with a professional service.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable, physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and allows the website to be improved and tailored to users' needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website contains links to other websites of interest. However, once you have used these links and leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which your provide whilst visiting these sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.